Reviews

8.1
Review score

Score Breakdown

Cleanliness
8.3
Comfort
7.9
Property location
8.1
Facilities
7.6
Staff
8.9
Value
8.1

Reviews

    Leslie Papp
    ca

    Review score

    10
    31 March 2018

    Excellent value

    The owners Pablo and Julie and all the staff were exceptionally friendly and helpful. The room was large and comfortable.
    Joy
    gb

    Review score

    5.8
    12 February 2018

    Would not recommend or return

    Luke warm or cold water first 3days, surfaces in room filthy lots of hair all over floor, wash basin didn't drain away.Second room dark, dank and close to car parking, bathroom no ventilation. WiFi inconsistent. Bed linen clean but bed covers looked very stained and dirty. Staff were likeable decent human beings but lacked the authority/training or interest to run things well. Rooms in need of repair/maintenance. Wish I had chosen another hotel. To put this very negative review in context my previous lowest score during this extended trip in Mexico was 8.
    Leyna
    mx

    Review score

    7.9
    4 November 2017
    There are no comments available for this review.
    Maciej
    pl

    Review score

    7.1
    21 November 2016
    A bit far from a city centre, although just 15 min walking
    Very friendly staff
    Jamie Robert
    us

    Review score

    10
    13 November 2016

    I really enjoyed my stay with Hotel Santa Lucia. I would stay there again.

    Better television, more than one channel.
    The staff did everything they could to communicate with me including using Google Translate. The hotel I owner even took me on his motorcycle to make sure I was able to obtain pesos for the rest of my stay.